Frequently Asked Questions
Everything you need to know about our chef-prepared performance meals.
How are the meals shipped and delivered?
All meals are shipped in insulated coolers with dry ice to ensure they remain frozen during transit. We deliver nationwide and provide tracking information once your order leaves our kitchen.
Are your meals suitable for specific dietary requirements?
Yes, we offer a variety of options including gluten-free, dairy-free, vegan, and high-protein meals. Each product page features a full list of ingredients and nutritional facts.
Do I need to be home to receive my delivery?
No, you do not need to be home. Our packaging is designed to keep meals at a safe temperature for several hours after delivery, but we recommend putting them in the freezer as soon as possible.
How do I heat and prepare the meals?
Our meals are designed for convenience. Simply follow the instructions on the label to heat them in a microwave or conventional oven. Most meals are ready in under 5 minutes.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our support team for a refund or replacement.
Can I skip or cancel my subscription at any time?
Absolutely. You can manage your subscription through your account dashboard to skip a week, change your meal selection, or cancel your plan before your next billing cycle.