Returns & Exchanges

Due to the perishable nature of our chef-prepared meals, we cannot accept physical returns, but we are committed to ensuring your total satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 7 days for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging, the meal labels, and any specific damage or quality concerns as soon as your order arrives.

• 2.
  Contact Support

  Email our customer care team with your order number and the photos attached to initiate a refund or credit request.

• 3.
  Case Review

  Our culinary quality team will review your submission within 24 to 48 hours to determine the cause of the issue and approve the resolution.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a replacement shipment will be scheduled for the next delivery window.